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FAQ

Venote candles are made to burn longer than most traditional candles. Our candles on average last from 65 to 70 hours with a proper burn. 

Here are tips for safely prolonging the life of your candles.

Burn Time

The first time you burn your Venote candle, allow it to burn for at least two-half hours, until the whole top is liquid with beewax. This will help your candle burn more evenly the next time.

Standard Candle: May burn up to 65 -70hours.

We suggest to use our candle in 25/30mq room for best results.

Trim the Wick

Before lighting your Venote candle, trim the wick to 1/4-inch length. By shortening the wick you allow it to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.

Realign the Wick

After blowing out your candle, re-center and straighten the wick. 

Safety

Never leave a lit candle unattended. This could be a fire risk. Always place your candle on a level, heat resistant, non-flammable surface away from fabric or drapes. Choose an area free from drafts to avoid uneven burning. Do not place your candle on a marble or glass surface. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack.

 

All orders, received before noon EST Monday to Friday (except holidays) will process within 48 business hours. Orders received after noon EST, on weekends or holidays will start to process the next business day.

You can choose among Europe Standard shipping (3-5 work days) and Fast shipping (fee  € 10). At the moment we are shipping only in Europe by DHL and GLS.

How can I check the status of my order? Once we receive your order, we will email your order number to you. Please quote this order number in all correspondence. You can contact our customer service team at help@venote.it  with regard to your query.

For security reasons, all parcels must be signed for on receipt. If you will not be at home during normal delivery hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel.

Venote delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels. Venote fully supports the development and global acceptance of non-animal testing alternatives.

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