We have Provided a list of answers to the most frequently asked questions in the FAQ section.
If you have further questions , please contact us.
Venote candles are made to burn longer than most traditional candles. Our candles on average last from 65 to 75 hours with a proper burn.
On each candle page there is a section called candle care that contains instructions on how to maintain your candle.
All orders, received before noon EST Monday to Friday (except holidays) will process within 48 business hours. Orders received after noon EST, on weekends or holidays will start to process the next business day.
At the moment we are shipping only in Europe by DHL and GLS.
How can I check the status of my order? Once we receive your order, Venote will email your order number to you. Please quote this order number in all correspondence. You can contact our customer service team at inserisci mail with regard to your query.
For security reasons, all parcels must be signed for on receipt. If you will not be at home during normal delivery hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel.
Venote delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes.
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels. Venote fully supports the development and global acceptance of non-animal testing alternatives.